Financial Services
Customer expectations have changed irreversibly in the past 2 years. Banks are at the core of the servicing divergence and need to focus on the shape of things to come
Customers demand more accountability and relevance. Utilizing the rich data pools at the banks is the key to driving personalized interactions and offering tailored services/products
Sales and services shifted towards digital and self-service. Technology-enabled hyper-automation solutions bring higher customer satisfaction and free-up internal resources from mundane tasks to the value-added effort, ideally with a focus on digital to further grow the banking business.
Revenue streams are shifting from traditional Balance sheet sources towards Fee-based services. Embedded finance API-based business models supported by strong partnerships and agile IT infrastructure enable banks to deliver added value to their clients in the digital world.
Top performing banks who succeed with pushing hyper-automation forward achieve 2-3x higher employee performance with more than 40% of them focusing on digital verticals.
70% of all online payments in the Czech Republic and Slovakia are being processed thanks to our experts.
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e-Guide 2.0
Lots of data in one place to help you decide what to do. Whether it's adopting an omnichannel strategy, continuously improving the customer experience, or digitalizing your product, you'll find all the relevant information here.
From IT support and operations to designing complex solutions that drive innovation
Insurance
For the insurance company ČPP, we have implemented a new web calculator for property insurance. The calculator is built using modern technologies and is designed to increase conversion rates (by up to 20 times) and boost online insurance sales. Additionally, analytical tools have been implemented to provide better insights into the customer journey, such as identifying where customers drop out of the online purchase process.
Banking
For the significant bank Raiffeisenbank, we have been managing public websites for over 10 years. During this time, we have carried out two complete redesigns. At the beginning of 2020, we launched an AMP version of the website, which loads significantly faster for users compared to a regular website (displaying within hundreds of milliseconds). The platform supports, among other features, server-side rendering, full-text search, user tracking, SEO support, advanced caching, form persistence, and WYSIWYG editing.
Insurance
For the insurance company Kooperativa, we have developed a mobile application, Smart Experta, designed for the liquidation of insurance claims related to property and vehicle insurance. The application enables efficient communication between the adjuster and the insurance company, including the transfer of all necessary documents and photos to settle the claim as quickly as possible. It utilizes technologies such as React Native, REST API, and Firebase. As part of the project, we also developed a mobile application specifically for auto repair centers.
Trask is our long-term partner with whom we have developed a number of innovative solutions. Our banking motto is definitely true for Trask as well: together we are stronger.
Consulting, analysis, development, and management. We provide clients with all they need.
Digital Identity & Digital Signatures
We enable innovative ways of working with digital identity and signatures. Ensuring secure creation, authentication, long-term management, and use of digital identities for customers, employees, and facilities. We use our own products Trask ZenID, Trask uSign and are certified BankID partners in CZ.
Open Banking
Speed-up your time-to-market with Trask Data-In Open Banking Connector and be one of the first to take advantage of open banking data for use cases such as client onboarding speedup, loan origination and adjudicaton, investment advisory, multibanking, tax and accounting automation and others.
Digital Channels & Digital Products
We help you enhance your existing digital channels’ performance through state-of-the-art UX/CX applications linking customer needs with seamless optichannel processes and strong customer propositions. We tailor new products and service ideas and bring them to life, making sure you can be the leader in strategically important ideas for every enterprise.
Automation & Process Digitization
We model your current operations, design new automated processes, and deliver and manage them across digital channels, F/O, and B/O. We reduce your costs and free up resources for value-added work, increase productivity and scalability, speedup process execution and increase customer satisfaction.
CRM
We provide a wide range of services in the implementation, customization, and integration of CRM solutions like Salesforce, plus linked tools for driving next-level lead management in real time. We make sure you target the customers with highly relevant offers while balancing the strategic priorities and goals of your sales departments.
Enabling democratized IT
We help you to give anyone in your organization the power to create digital solutions and bring new services for your customer and drive their satisfaction. We set up low-code and no-code platforms and train the users to enable rapid development by business teams. Plus, we help you to establish strong governance to keep your enterprise standards.
Cybersecurity
We make your enterprise resilient and secure. We design security architectures and help with governance and audits, outsource security operations and incident response, and provide vulnerability management, penetration testing, and social engineering. We build solutions for access and identity control and management.
Risk, AML, KYC
We offer complete solutions to cover the needs of money laundering prevention according to applicable legislation, including tools for the definition of detection scenarios, management of external or internal sanction or blacklist lists, and a complete user interface for follow-up investigations of suspicious cases.
Payments
We implement modern and innovative payment methods and transform your payment operations. We cover infrastructure, application architecture and integration, payment processes, certification and testing, security, and transaction analytics. We help you ramp up new revenue sources from embedding your payments solution to 3rd party services.
AI & Data
We provide financial institutions with powerful insights from any data and any process that help organizations run faster and more efficiently. We build up state-of-the-art Machine learning models for detecting customer churn, optimizing your marketing performance, and advanced risk models. We have our own NLP framework supported by our Trask ZenID solution for extracting key data from documents, enabling you the automated many additional manual tasks, incl. mortgage assessment, and origination.
Cloud
We accelerate your cloud adoption. From cloud strategy and design, through migration to cloud all the way to cloud-native development and managing hybrid and multi-cloud operations including the establishment of multi-cloud platforms.
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