AI Agents in Action: Explore Real Use Cases

AI agents are no longer just a buzzword. Neither are they a thing of the future. The technology is developing lightning fast, with new abilities appearing every day—yet, it is already capable of solving real business needs, and agents have already been deployed into production.

One of the first is an AI agent for insurance, significantly speeding up claims processing. At the same time, we are working on solutions for banking, IT, energy, and manufacturing—industries where companies are actively seeking new ways to streamline their key processes, along with advancements in cybersecurity.

How AI Agents Accelerate Property Claims in Insurance

Traditional claims processing relies on human assessors to determine coverage eligibility and calculate compensation, which can be time-consuming and prone to inconsistencies. AI agents transform this process by providing immediate feedback to clients and, in most cases, reducing the need for manual intervention. This results in faster, more accurate decisions and a streamlined experience for both insurers and policyholders.

• Claim processing in seconds
• Less administrative burden and reduced error rates
• Enhanced user experience with interactive agent navigation
• Faster payouts for clients and optimized costs

AI agents eliminate delays caused by manual verification, approvals, and on-site inspections. They streamline claims assessment, cost estimation, and decision-making—allowing insurers to process more cases faster, with lower costs and higher accuracy.

How AI Agent Transforms the Claims Process: Step by Step

Client uploads a photo of the damage

The client reports the damage through a digital channel, such as a mobile app or website.

AI agent instantly evaluates the situation

Using advanced image processing, the AI agent determines the type and severity of the damage, compares it with a database of similar cases, and checks for data consistency. If needed, the agent may request additional photos from the client (close-ups, different angles, different lighting conditions, etc.). The agent may even navigate the client in an interactive mode by looking at the video stream from the phone’s camera.

Automated cost estimation

Based on historical data and current pricing, the AI agent instantly estimates the repair cost—including labor and materials. If the data appears inconsistent, it alerts the adjuster of potential risks.

Pre-generated claim decision documents

The AI agent generates a claim resolution proposal and supporting documents for the payout. Adjusters no longer need to manually search for information—it’s ready in just a few clicks.

Automated resolution of client communication

The agent can process any objections that the client has toward the proposed claim resolution documents and can communicate with the customer on its own, resolving most of these objections automatically, without the need for a human adjuster to step in.

This innovation not only speeds up claims resolution but also increases customer satisfaction and operational efficiency for insurers.

Faster Processes, Fewer Errors, Lower Costs: Where AI Agents Add Value

Insurance is just an example. AI agents can immediately deliver value across other key industries. Based on client demand, we are developing solutions for:

Banking – AI agents accelerate credit approvals, reduce the risk of poor lending decisions, and help banks manage their loan portfolios more effectively.

Cybersecurity – Automating security checks and threat modeling enables organizations to detect risks faster and strengthen their defenses against cyberattacks.

IT – Our AI agents can speed up processes and reduce costs during analysis and testing. They can also assist in analyzing project risks, reducing errors, and improving the management of complex IT operations.

Energy – We develop AI models that predict changes in production and energy consumption, allowing for more precise supply planning and cost optimization.

Do you see opportunities for AI in your business? Contact our expert

Sometimes, it’s hard to imagine what an AI agent is truly capable of. In that case, we recommend watching our demo to get a clearer picture of what the technology can do.

At Trask, we see change as an opportunity for growth and innovation. If you’d like to explore how we can support your technology strategy, do not hesitate to reach out to our expert.